Welcome to Golf Clubs Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium golf equipment, shipping policies, and customer service. Whether you’re a professional golfer or an enthusiastic beginner, we’re here to help you make the most of your shopping experience.

Product Questions

What brands do you carry?
We offer premium golf equipment from top brands including Callaway, Titleist, Scotty Cameron, Adidas, Asics, and Etonic. Our selection ranges from drivers and putters to complete iron sets and performance footwear.
Do you sell individual clubs or only complete sets?
We offer both options! You can purchase individual irons, hybrids, woods, and putters, or choose from our selection of complete iron sets for a comprehensive upgrade to your equipment.
How do I know which clubs are right for my game?
While we can’t provide personal fittings through our online store, our product descriptions include detailed specifications about loft, flex, and club design to help you make an informed decision. Many serious golfers consult with their local pro before ordering equipment online.
Pro Tip: Consider ordering during winter months to have your new equipment ready for spring season!

Shipping & Delivery

How long does order processing take?
All orders are carefully processed within 1-2 business days. Our warehouse team inspects and packages each item with tour-level attention to detail before dispatch.
What shipping options are available?
We offer two convenient options:

Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (recommended for urgent orders)
Free Economy Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship worldwide from our California warehouse, except to most Asian countries (due to customs restrictions), certain remote regions, and areas with postal service restrictions. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
Will I receive tracking information?
Absolutely. For Standard Shipping via DHL/FedEx, you’ll receive detailed tracking via email. EMS shipments also include tracking, though updates may be less frequent. Tracking allows you to monitor your package’s journey and plan for delivery of your valuable golf equipment.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from receipt. If your equipment arrives damaged or doesn’t meet expectations:
– Contact us to initiate a return
– We’ll provide a return label for damaged items
– Refunds are processed within 3 business days of receiving returned items
Are there any return restrictions?
For safety and hygiene reasons, we cannot accept returns on gloves or footwear that have been worn. All returned items must be in original condition with packaging and tags intact.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your complete payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and may give you access to future promotions.

Customer Service

How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm Pacific Time. Orders can be placed on our website 24/7.
Remember: Golf Clubs Shop is committed to helping serious golfers worldwide get tour-level equipment with fast, reliable delivery. Don’t hesitate to reach out if you have any questions not covered here!

Golf Clubs Shop Team
2064 West Columbia Way, Hanford, CA 93230
[email protected]