At Golf Clubs Shop, we stand behind the quality of our premium golf equipment and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in its original condition (unused, unworn, with all tags attached)
  • Original packaging must be intact
  • Return must be initiated within 15 days of receiving your order
  • A valid proof of purchase (order number) is required

Important Note: For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Gloves
  • Footwear that shows signs of wear
  • Personalized or custom-ordered equipment

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Golf Clubs Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange: [Product Name(s)] Reason for return/exchange: [Brief Explanation] For exchanges, please specify desired replacement: [Product Name/Size if applicable]
Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions, including the return shipping address.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, include all accessories and documentation, and affix the RMA number clearly on the outside of the package. We recommend using a trackable shipping service.

Step 4: Processing Your Return/Exchange

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you via email about the status of your refund or the shipment of your exchange.

Refund Information

  • Timing: Refunds are processed within 3-5 business days after we receive and approve your return. Depending on your payment method and financial institution, it may take additional time for the refund to appear on your account (typically 5-10 business days).
  • Method: Refunds will be issued to the original payment method used for purchase.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost of the replacement item.

Exchange Policy

If you need a different size, color, or product, we’ll process your exchange once we receive the original item. Exchanges are subject to product availability. If your desired replacement isn’t available, we’ll issue a refund or offer a store credit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a replacement or refund and may provide a prepaid return label.

International Returns

For international customers (excluding certain Asian and remote regions), return shipping costs are the responsibility of the customer unless the return is due to our error. All customs fees and duties for returns are the customer’s responsibility.

Pro Tip: Before returning golf clubs or technical equipment, please ensure the issue isn’t related to setup or adjustment. Our customer service team can often help troubleshoot technical questions to avoid unnecessary returns.

For any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team at [email protected] or +1 (555) 123-4567 (Monday-Friday, 9AM-5PM PST).